Shipping Policy

1. Order Processing Time

At VINTAGE ROOTS, every bottle of our premium syrup is carefully inspected and hand-packed to ensure it arrives at your door in perfect condition.

• Standard Processing: All orders are processed and dispatched from our Montana facility within 1 to 2 business days (excluding weekends and federal holidays).
• High Volume Periods: During major sales events, product launches, or the holiday season, processing times may be slightly delayed. If there will be a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Methods

Shipping charges for your order will be calculated and displayed at checkout. We partner with reliable U.S. carriers, primarily USPS and UPS, to offer the following shipping options within the contiguous United States:

* Please note: Delivery delays can occasionally occur due to extreme weather or carrier-specific logistical issues outside of our control.

3. Secure Packaging

Because our vintage concentrates are housed in premium glass bottles, we take packaging extremely seriously.

• Each bottle is individually wrapped in high-density, shock-absorbent eco-friendly material.
• Boxes are heavily padded to prevent movement during transit.
• We prioritize sustainable materials wherever possible, ensuring your package is both safe and environmentally conscious.

4. Order Tracking

Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number(s).

• The tracking number will become active within 24 hours of the label being created.
• You can track your package directly through the carrier's website or via the Order History section in your VINTAGE ROOTS account dashboard.

5. International Shipping

Currently, VINTAGE ROOTS only ships within the United States (including Alaska and Hawaii). Due to complex customs regulations regarding liquid food products and the high risk of glass breakage during international transit, we do not offer international shipping at this time. We apologize for any inconvenience.

6. Lost or Damaged Packages

While we pack our boxes to withstand rough handling, accidents in transit can happen.

• Damaged Items: If your package arrives with broken bottles or leaked syrup, please do not throw the box away. Take clear photos of the damaged box and the broken items, and email them to vintageroots406@gmail.com within 48 hours of delivery. We will immediately ship a replacement at no cost to you.
• Lost Packages: If your tracking information shows "Delivered" but you cannot find your package, please check with neighbors and around your property. If it has been more than 3 business days since the stated delivery date, contact us so we can open an investigation with the carrier.