Refund Policy

1. Refund Eligibility

At VINTAGE ROOTS, refunds are strictly processed under specific conditions, primarily because our products are consumable food items. You are eligible for a financial refund in the following circumstances:

• Order Cancellation: You successfully canceled your order within 2 hours of placement, before it was processed or shipped.
• Damaged Goods: Your order arrived shattered, leaking, or compromised in transit, and you provided photographic evidence within 48 hours of delivery (and opted for a refund rather than a replacement).
• Inventory Shortages: An item you purchased was out of stock or unavailable at the time of fulfillment.

Please refer to our Return Policy for detailed instructions on how to submit a claim for damaged or incorrect items.

2. Payment Methods & Timelines

We do not issue cash refunds, paper checks, or direct bank wire transfers for retail e-commerce orders. All approved refunds are automatically routed back to the exact payment method used during the original checkout process.

• Credit/Debit Cards: Once we initiate a refund through our payment gateway (e.g., Stripe), it typically takes 5 to 10 business days for your bank to process the request and post the funds back to your account.
• PayPal: Refunds issued to a PayPal account are usually instantaneous, though transfers from PayPal to your connected bank account may take additional days depending on PayPal's policies.
• Apple Pay / Google Pay: Refunds processed through mobile wallets follow the standard credit card timelines (5-10 business days) linked to your wallet.

3. Partial Refunds

In some cases, only a partial refund is granted. This occurs when:

• You ordered multiple bottles, but only one arrived damaged. We will refund you for the exact value of the damaged item rather than the entire order.
• A shipping cost adjustment is required due to carrier errors, where the product cost is refunded but shipping fees remain non-refundable.

4. Late or Missing Refunds

If you have received an email from us confirming that a refund was issued, but you haven't seen the funds in your account after 10 business days, please follow these steps:

1. Check Your Account Again: Sometimes transactions take a day or two longer to clear on bank holidays or weekends.
2. Contact Your Credit Card Company: It may take some time before your refund is officially posted to your statement, even if it shows as "pending."
3. Contact Your Bank: There is often a standard processing time on the bank's end before a refund is finalized.
4. Contact Us: If you’ve done all of this and you still have not received your refund, please contact our billing department at vintageroots406@gmail.com.